Overflowing rivers and watercourses - contact Rivers Agency
If flooding is caused by overflowing rivers and watercourses Rivers Agency should be contacted. The Agency will aim to:
- Dispatch staff and equipment as soon as possible (Response time will depend on the number of simultaneous incidents);
- Arrange the appropriate inspection and action;
- Help minimise the damage to businesses and properties;
- Advise the public on what to do, and when assistance can be expected; and
- Attend 80% of watercourse related flooding incidents within 3 hours of receiving the call;
We will also provide advice on the appropriate Service/Agency to contact if the incident is not river or watercourse related.
During Office Hours
Rivers Agency has 2 regional offices, at Lisburn and Omagh, and 3 sub-regional / area offices, at Craigavon, Ballinamallard and Coleraine. Each office is responsible for a varying number of District Councils, therefore you should contact the office responsible for the District Council in which the flooding has occurred.
- Lisburn office (contact number 9260 6100) is responsible for Antrim, Ards, Banbridge, Ballymena, Belfast, Carrickfergus, Castlereagh, Down, Larne, Lisburn, Newtownabbey and North Down.
- Craigavon office (contact number 3839 9111) is responsible for Armagh, Craigavon, Dungannon and Newry & Mourne.
- Omagh office (contact number 8225 4900) is responsible for Cookstown, Magherafelt, Omagh and Strabane.
- Coleraine office (contact number 7034 2357) is responsible for Ballymoney, Coleraine, Limavady, Londonderry and Moyle.
- Ballinamallard office (contact number 6638 8529) is responsible for Fermanagh.
Outside office hours
Calls will automatically be transferred to a member of our staff, or a recorded message will advise you of a different number to ring.